FAQ & Return Policy

CUSTOMER CARE
Our goal is to provide you versatile and reliable UPF 50+ Protection that delivers an Aura of Safety, Relaxation, Freedom and Pure Enjoyment Under the Sun. Be Elegant. Be Protected. Wear UVAURA. www.UVAURA.com
HOW TO PURCHASE
BY PHONE 1-844-4UVAURA
ONLINE at
WWW.UVAURA.COM
International Orders Please call customer service at 1-844-4UVAURA.

CONTACT US

611 S Palm Canyon Dr. #7543
Palm Springs, CA 92264
1-844-4UVAURA
info@uvaura.com
www.uvaura.com
M-F 9am-5pm

PRODUCT CARE:
Hats Scarves and Bags:
Hand Wash in Cool Water and Mild Soap. Hang to Dry. Scarves can be ironed with steam on a medium heat setting.

SHIPPING INFORMATION
Each purchase will ship anywhere in the US in 3-5 business days, US Mail Flat-Rate Priority for $12.65. This fee is added to your purchase upon check out.

Should you wish to have your purchase overnighted please email us at
info@uvaura.com or call 760-422-4482. The over-night shipping charge is $44.95. **As regular shipping is automatically charged at $12.65 upon your purchase an additional $33.30 will be charged for overnight shipping. Please call us. Over-night shipping request must be prior to 1PM Pacific Standard Time. Thank you for your patience with the 2 step process for over-night shipping requests.

UVAURA FREQUENTLY ASKED QUESTIONS
1.What is the UVAURA Sun Protection System?
Our system is a Hat, Scarf and Sun Essentials Carry Bag. All are 50+ UPF (Ultraviolet Protection Factor) ~ blocking 98% of sun’s harmful UVA and UVB rays. The hat and scarf provide full face and upper body sun protection. The travel bag keeps your hat, scarf and other sun protection essentials neatly at the ready while you are on the go.

2. What sizes do you carry?
Our hats are adjustable to fit a bit above and a bit below the average women’s average head size of 24.5”. Our easy toggle in the sizing strap allows personalized adjustment for fit and comfort. Our scarves are 45”x 45”. They work to cover your upper body either draping from the hat or separately detached from the hat to work as an upper body cover, shoulder wrap, bathing suit cover or head scarf. UVAURA is built for versatility, providing more or less UV coverage, as needed depending on your needs of the day.

3. What materials are used in the product?
The hats are built of a poly knit airflow fabric on the exterior and lined with a wick-away lining. They have plush elastic forehead bands for comfort and also wicking purposes. The scarves are made of a silky poly fabric, drape beautifully, and are soft to the touch yet very durable. The bag is a lightweight poly blend as well. All are wrinkle resistant, hand washable and packable.

4. What colors do you offer?
We have 2 system colors Midnight Black and Pearl White.

5 Can the hat, scarf and bag be sold separately?
The product is built to work as a system. We sell the hat and scarf together and it is delivered in the carry bag, which is complimentary. We offer a line of scarves that can be purchased separately.

6. Are all of the scarves 50+ UPF?
Good question! The answer is Yes and No. All scarves are tested at the International UV Testing Laboratories for UPF Value. We do offer some scarves that test lower than 50+ UPF in single layer but do indeed test at 50+UPF if worn in double layer. Due to dyes and fabric weights some come in lower than 50+ in single layer… Our scarves drape beautifully and a double layer is easily accomplished. Please see shop page to view the scarf UPF ratings chart.

7. What size are the scarves?
We offer 2 sizes: The system comes with a 45x45 detachable scarf on the hat. The beauty of this size is that it can be removed from the hat and worn as an upper body cover. You can wear your pretty protection from the sun as a poncho, bathing suit wrap, headscarf or shawl. We also offer strip scarves that measure 15X70.

8. Where can I buy your product?
We offer our full product line at UVAURA.com. Also, you may be able to purchase your sun system through your Dermatologist, Plastic Surgeon, Oncologist, etc. Some doctors will include a sun protection system in their procedure pricing. Ask your doctor today and let us know if we should visit with them to explain how our product can help them help their patients be sun safe.

9. Why $395?
Great Question! Our product is engineered to provide full face and upper body sun protection. The Patented UVAURA Sun Protection System was developed to offer advanced protection without sacrificing style for performance. It took a worldwide search to find exactly the right mix of components for the product. The scarves are sewn of premium European fabric. The bag is custom built to protect your hat and scarf while you travel. We manufacture in the USA. The cost to develop and deliver the product to you is the reason it is priced as it is. Quality, Construction, Materials, Manufacturing. It takes a lot to build this product and it is worth every cent.

10. Do you have plans for other sun protection products in your line ~ and a men’s and children line of hats as well?
Indeed we are considering expansion of the line into other sun protection products for men and children. First things first though, we do not want to be spread too thinly and want to ensure our resources are directed to the new women’s line…stay tuned to our social media for updates on our development path.

EXCHANGES/RETURNS: If you're not satisfied, simply return or exchange your purchase within 15 days of purchase for full refund or exchange. Merchandise must be returned unworn, undamaged, in original packaging and with original tags for refund or exchange. Removal of tags/ labels will disqualify your item for return or exchange. All sale item purchases are final; no refunds or exchanges. You may use any carrier to return your package. For your protection, we recommend insuring your return package. Please return product in the original packaging to prevent shipping damage. You are responsible for return shipping cost unless the item came to you damaged in shipping. For damaged in shipping returns please call 1-844-4UVAURA for a paid shipping label. Allow up to 10 business days from delivery to UVAURA for credit to your original form of payment. Return item and completed Return/Exchange Form in original packaging to:
UVAURA Returns
611 S Palm Canyon Dr. #7543
Palm Springs, CA 92264
  • UVAURA Privacy Policy

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    November 15, 2015
    UVAURA Privacy Policy
    UVAURA is committed to protecting your privacy. At UVAURA we want you to have a pleasant shopping experience. This Privacy Policy describes the information UVAURA collects when you sign up for, use, access or otherwise interact with any UVAURA applications, products, services, or our website (collectively, “Services”). This policy applies to all information we collect through our Services, even if you have not signed up for a UVAURA account or downloaded one of our applications. This policy does not, however, describe the practices of third parties that may collect information from you when you interact with them, including but not limited to other websites to which we may link. We encourage you to ask them about their privacy practices before providing any information to them. You agree that your use of the Services signifies that you have read and consent to the collection, use and sharing of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Services.
    We may change this policy from time to time. If we make changes, we will notify you by posting the updated policy and revising the "Last Updated" date above. We encourage you to review the policy whenever you use our Services to stay informed about our information practices and about the choices available to you.

    Collection of Information
    Information You Provide
    Registration with us is mandatory in order to place orders and fully use the Services. During the registration process (whether on our website or through downloading the mobile application), we collect personal information such as your name, email address or social media user name. Once you register, you have opted in to receive electronic communications from us.
    We also collect personal information when you choose to use certain other aspects of the Services, such as making purchases; electing to receive text messages about upcoming resort, boutique, medical office, special event locations, promotions or events; or if you provide it in response to surveys, contests, sweepstakes or other requests. When you choose to use these additional features, we may require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics.
    If you choose to invite an individual to join UVAURA, you will need to provide personal information about that individual, such as his/her name, email address or social media user name or provide us access to that information in your address book on a social networking site. We store this information to send and follow up on invitations to join UVAURA, provide information about the Services, confirm qualifying orders and other activities attributable to your account and track the results of the invitation referrals. You agree to invite only individuals who consent to be contacted for these purposes and you will not invite anyone who does not know you or who is unlikely to recognize you as a known contact

    Information We Collect from Your Use of the Services
    We may collect information about you when you use our Services, including as follows:

    ¥ Transaction Information. When you use our Services to make payments we collect information about when and where the transactions occurred, a description of the transactions, the payment or transfer amounts, billing and shipping information, and information about the devices and payment methods used to complete the transactions.
    ¥ Contact Information. Your IP address, mailing address, social media address(s)
    ¥ Location Information. When one of our applications is open on your mobile device, we may periodically receive information about the location of the device. For more information and to learn how to disable location information, please see "Your Choices" below.
    Information We Collect From Other Sources
    We may also collect information about you from third parties, including but not limited to third-party verification services, credit bureaus, mailing list providers, and publicly available sources.
    Third-Party Advertising and Analytics
    We may allow third parties to in connection with our Services and to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Services, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by UVAURA to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your usage. This policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices.
    Use of Information
    We use information about you to provide, maintain, and improve our Services and to deliver the information and support you request, including receipts, technical notices, security alerts, and support and administrative messages.
    We also use information about you to improve and personalize the Services. We may use information we collect to send you news and information about our Services and to communicate with you about products, services, contests and promotions.
    We may also use information about you to track and analyze trends and usage in connection with our Services; to process and deliver contest and promotion entries and rewards; to protect our rights or property; to verify your identity; to investigate and prevent fraud or other illegal activities; and for any other purpose disclosed to you in connection with our Services.
    We may use third-party service providers to, process and store personal information in the United States and other countries.
    Digital Receipts
    If you choose to receive receipts via email or text message, we store the email address or phone number you provide. We use your email address or phone number to send you a receipt for your purchase and to automatically send you digital receipts for future purchases you make. Digital receipts may contain additional messages, offers, or links that may be of interest to you. For example, you may be able to submit feedback, share your experience on social media, view your purchase history, join programs, visit websites, or take advantage of promotions. When you submit or share information through a receipt (such as submitting feedback), we may share that information and you may receive responses.
    Sharing of Information
    We may share personal information about you as follows:
    ¥ With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., fraud prevention and verification services), and including financial institutions, processors, payment card associations, and other entities that are part of the payment or transfer process;
    ¥ With third parties that run advertising campaigns, contests, special offers, or other events or activities in connection with our Services;
    ¥ If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce applicable agreements or policies; to protect the security or integrity of our Services; and to protect us, our Sellers, end users, or the public from harm or illegal activities;

    Security
    We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
    Your Choices
    Cookies
    Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our Services may not function properly if you do so.
    Preferences
    ¥ Personal Information. You may change or correct information about yourself by logging into your UVAURA account at any time. You may also email us if you wish to deactivate your account. We may retain archived copies of information about you and your transactions for a period of time that is consistent with applicable law.
    ¥ Promotional Communications. You may opt out of receiving promotional emails or text messages from UVAURA by following the instructions in those emails or text messages. If you opt out, we may still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.
    CHOICE AND OPT-OUT
    Marketing Communications - You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails. You may change your email address for receipt of such communications by going to My Account. You may choose to opt out of receiving marketing communications through our mobile app notifications and text notifications in the manner identified when you opt in to receive those notifications.

    Your California Privacy Rights
    California law permits residents of California to request certain details about information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at the email address listed below. Please contact our Privacy Department with any questions or concerns regarding our policy: info@uvaura.com
  • UVAURA Wholesale Program

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    UVAURA Wholesale Program

    Thank you for your interest in the UVAURA Wholesale Program. We have developed and engineered the solution to full face and upper body protection from harmful UV Rays. Our patented product consists of a Hat, Detachable Scarf and Travel Bag. All are tested at the International UV Test Laboratory for UPF rating levels, are 50+UPF and block 98% of the sun’s harmful UVA and UVB rays. Our product is technically built with a fashionable delivery and is perfect for women who for health and/ or aesthetic reasons need advanced and stylish protection from the sun. It is a perfect product for anyone needing post procedure sun protection. Our airflow exterior fabrics work with our wick-away lining to pull moisture and heat from the wearer while protecting in style and comfort. The lining is quick drying, anti-microbial soft, moisture wicking. The crown and the 5.8” brim of the hat are 50+ UPF. Our scarves are crafted out of premium European fabric, are 50+ UPF, soft and drape beautifully. The versatile scarves are detachable and can be worn as a poncho upper body cover, shoulder wrap, headscarf or bathing suit pareo.

    If you would like to carry UVAURA in your retail location, clinic, or partner with us online let us know you're interested: For more information please contact 1.844.4UVAURA or email us at
    info@uvaura.com. We would love the opportunity to work together to bring advanced and stylish sun protection to your market.

    Thank you,
    Stephanie Bartelt
    Founder and Designer of the UVAURA Sun Protection System